Hire a Fractional Chief Customer Experience Officer (CCO/CXO)

Get proven customer experience leadership for scalable growth, without the overhead of a full-time executive.

A fractional or interim Chief Customer Officer (CCO) or Customer Experience Leader (CXO) provides strategic post-sale leadership on a flexible basis - focusing on onboarding, retention, expansion, and long-term customer value without the overhead of a full-time hire.

This model is ideal for growth-stage companies that need to professionalise customer success, reduce churn, or turn support into a revenue lever. A fractional CCO/CXO helps you stabilise the customer base, create scalable onboarding and success motions, and align the business around customer outcomes.

Whether you're navigating growing pains, preparing for scale, or trying to boost lifetime value - this is the fastest way to make customer experience a commercial growth engine,

Silhouette of a man thinking with gears inside the head

Strategic Clarity

Define your customer growth strategy and align it with clear company-wide goals. Develop actionable plans to scale sustainably while staying true to your vision.

Black cat sitting

Immediate Impact

Identify critical obstacles to customer growth and prioritise solutions. A CCO/CXO will lead the charge on immediate, high-impact initiatives to unlock business momentum.

Portrait of a large dog with dark fur and an attentive expression sitting outdoors.

Team Accountability

Create alignment across leadership, customer and product teams with clear objectives and KPIs. Build a high-performing organisation where accountability drives results.

A black and white illustration of a cat sitting on a flat surface with its tail curled around its body.

Scalable Results

A fractional CCO/CXO will design systems and processes that enable scalable customer growth. Build a foundation for sustainable success at every level of your organisation.

Two people sitting at a table, one using a laptop with various stickers, the other holding a pen, in a casual office setting.

“The interim CXO gave us rapid access to experienced, high-impact leadership enabling us scale our operations when we needed it most.”

Consider a fractional or interim CCO/CXO, when…

  • Churn is creeping up – customers are leaving, usage is down, and you need to get ahead of the retention curve.

  • Onboarding and support feel chaotic – your customer journey lacks structure, and internal teams are firefighting instead of scaling.

  • You’re losing expansion revenue – existing customers aren’t growing with you, and your success function isn’t driving upsell or advocacy.

  • You need post-sale leadership - but not full-time – it’s too early for a full-time CCO, but too risky to keep winging it without senior direction.

  • Customer experience is hurting growth – product is strong, sales are coming in, but poor delivery or service is stalling momentum and damaging brand trust.

How it works

Fractional and interim Chief Customer Officers / Chief Experience Officers are experienced executives available immediately on a part-time basis to help you overcome customer retention and growth challenges, by offering a hands-on approach that is aligned with your success goals.

Step 1 - Align on Your Needs
We get under the hood of your business in an initial 30-minute call.

Step 2 - Get a Curated Shortlist
Review handpicked CCO/CXOs who’ve delivered in businesses like yours.

Step 3 - Meet & Select
Candid conversations. No long recruitment processes.

Step 4 - Start Fast
Your chosen fractional CCO/CXO integrates quickly and delivers rapid impact.

Step 5 - Aligned Incentives
Fractional CCO/CXOs are outcome-driven. Incentives are tied to success.


Stop losing time trying to find the ultimate hire. Stop wasting money on strategic consultants. Speak with us to find a high-impact CCO/CXO, today!

Who we are

Fractional Edge brings together a network of over 100 Ireland-based executives, each with 10+ years C-level experience; driving growth, transforming operations, and scaling businesses globally.

Founded by a proven operations and growth leader, Fractional Edge offers unparalleled expertise to guide your business to the next level. Our team includes specialists in strategy, commercial operations, and go-to-market execution, ensuring you have access to the right expertise at the right time.

We exist to help high-growth companies align your leadership, streamline operations, and implement scalable growth strategies by combining proven C-level expertise, tailored execution frameworks, and hands-on operational support - all without the cost of full-time hires.

Get in touch to find the right CCO/CXO for your business, today.

Get started, today

For a no-obligation 30-minute consultation, get in touch and we’ll help you identify the best path for your next stage of growth.